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rebet Malaysia Help Centre

Rebet FAQ – Frequently Asked Questions and Complete Answers for Malaysia Users

Have questions about registration, deposits, bonus terms or account security? You're in the right place. We've compiled the most frequently asked questions by rebet users in Malaysia and answered them clearly and simply.

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Select a category below to jump to the relevant FAQ section, or scroll down to read all questions and answers.

Registration & Account

Registration steps, membership requirements, account verification, password changes and all questions about managing your rebet account are answered here.

Deposits & Payments

Supported deposit methods, minimum and maximum limits, processing times, and troubleshooting for deposits not received — all covered here.

Fund Withdrawal

How to request a withdrawal, processing times, KYC requirements and everything you need to know about withdrawing funds from your rebet account.

Bonuses & Promotions

How to claim the welcome bonus, rollover requirements, bonus validity periods, friend referral bonuses and all questions related to rebet promotions.

Account Security

Two-factor authentication, protecting your account from unauthorized access, what to do if your account is compromised, and best security practices for rebet users.

Mobile App

How to download the rebet app, supported operating systems, installation issues, app updates and common technical issues on mobile devices.

Registration & Account Management

8 questions in this category

The rebet registration process takes less than 3 minutes. Go to the Register, enter your preferred username, an active Malaysia phone number and a strong password. Enter a referral code if you have one. Click "Register Now" and you will receive an OTP code via SMS to verify your phone number. Once verified, your account is immediately active and ready to use.

The minimum age to register and use the rebet platform is 18 years old. rebet conducts age verification during the KYC (Know Your Customer) process before the first withdrawal is processed. Accounts found to have been registered by underage users will be closed immediately and funds will be returned according to the established procedure.

No. Each individual is only permitted to hold one rebet account. Having multiple accounts violates rebet's Terms and Conditions and may result in all such accounts being temporarily suspended or permanently closed. If you have an old inactive account, please contact customer support for assistance.

Log in to your rebet account and go to Settings > Security > Change Password. Enter your current password, then your new desired password, and confirm the new password. Click "Save" and your password will be updated immediately. We recommend changing your password regularly as an added security measure.

On the page Login, click the "Forgot Password?" link. Enter the Malaysia phone number you registered with. An OTP code will be sent to that number. Enter the code to verify your identity and set a new password. If you no longer have access to your registered phone number, contact Rebet customer support via 24/7 live chat.

KYC (Know Your Customer) is an identity verification process carried out by rebet before processing your first withdrawal or withdrawals that exceed a certain limit. You will need to submit a copy of your Malaysia identity card (MyKad) and possibly a recent bank statement. The KYC process is typically completed within 1–2 business days and only needs to be done once.

Yes, you can update your phone number in your account via Settings > Personal Information. This process requires identity verification to ensure account security. You will need to verify both your old and new number via OTP codes. If you encounter any difficulties, the rebet support team is ready to assist via live chat.

To permanently close your account, contact rebet customer support via live chat and state your request. Before closure, ensure you have withdrawn all available balance from the account. If the closure is related to responsible gaming concerns, we also offer a more flexible self-exclusion option – please check the Responsible Gaming for more information.

Deposits & Payment Methods

6 questions in this category

rebet supports a variety of popular Malaysia deposit methods including FPX (all major banks), Touch 'n Go eWallet, GrabPay, and direct bank transfers to all major banks such as Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank, and Bank Islam. All payment methods are available 24 hours a day, 7 days a week. For the full list, visit the Deposit us.

The minimum deposit amount varies by payment method. For Touch 'n Go and GrabPay, the minimum deposit is RM10. For bank transfers via FPX, the minimum deposit is RM30. There is no set minimum for direct bank transfers, though most banks apply their own minimum limits.

Deposits via FPX, Touch 'n Go and GrabPay are credited almost instantly to your rebet account — typically within 2 minutes. Direct bank transfer deposits may take 5–15 minutes depending on your bank. If your deposit has not been credited after 30 minutes, please contact rebet customer support with proof of transaction.

rebet does not charge any processing fees for deposits. However, your payment provider or bank may apply their own charges, such as FPX transaction fees which are typically very small (under RM0.50). We recommend checking your payment provider's fee policy before making a deposit.

No. All deposits must be made using a payment method registered in your own name only. This is a compliance and security requirement set by rebet. Deposits from third parties will not be processed and may result in your account being reviewed. Ensure the name on your payment method matches the name on your rebet account.

If your deposit fails, first check whether the funds have been deducted from your bank account. If yes, wait up to 30 minutes as this may be a temporary technical delay. If after 30 minutes the deposit still has not been credited but the funds were deducted, contact rebet customer support with a screenshot or transaction receipt from your bank. Funds are usually returned automatically within 1–3 business days if the deposit genuinely failed.

Fund Withdrawal

5 questions in this category

Withdrawals at rebet are typically processed within 1–3 business days after the request is approved. For withdrawals below a certain limit that have completed KYC, processing can be faster – sometimes within a few hours on business days. Withdrawals made on weekends or public holidays may take slightly longer depending on the receiving bank.

The minimum withdrawal at rebet is RM50 per transaction. The maximum withdrawal limit depends on your account tier and KYC status. Regular members who have completed KYC can withdraw up to RM10,000 per day. VIP members enjoy higher withdrawal limits. For withdrawal limits by VIP tier, visit the VIP us.

Withdrawals may be rejected or delayed for several reasons: incomplete KYC or invalid documents; unmet bonus rollover requirements; incorrect bank details entered; or suspicious activity requiring review. Check your email or in-account notifications for further explanation. If still unclear, contact rebet customer support for a detailed explanation.

Withdrawal funds can only be sent to a Malaysia bank account registered in your own name. You can register and manage your withdrawal bank account in your rebet account settings. Ensure the bank account number, account holder name, and bank name entered are accurate to avoid withdrawal delays or failures.

Withdrawal requests still in "Processing" status can be cancelled from your account transaction history page. Once a withdrawal enters "Approved" or "Being Sent" status, it can no longer be cancelled. If you need help cancelling a withdrawal that is still in progress, contact rebet customer support immediately.

Bonuses & Promotions

5 questions in this category

Rollover requirements vary by bonus type. A first deposit bonus typically carries a 10x rollover requirement on the bonus amount. This means if you receive a RM100 bonus, you need to place wagers totalling RM1,000 before the bonus funds can be converted into withdrawable cash. All rollover requirements are clearly stated on the Promotions rebet. Read the terms carefully before claiming any bonus.

The welcome bonus is automatically credited to your account within minutes after your first deposit is successfully processed. No additional action is required — rebet's system identifies you as a new member and credits the bonus automatically. If the bonus has not been credited 15 minutes after your first deposit, please contact our customer support.

Every rebet account has a unique referral code you can share with friends. When your friend registers using your referral code and makes their first deposit, you will automatically receive a referral bonus. The referral bonus value ranges from RM10 to RM50 depending on your friend's first deposit amount. Your referral code can be found in the "Profile" section of your rebet account.

The validity period for each bonus varies by promotion type. Welcome bonuses typically require rollover requirements to be met within 30 days from the credited date. Weekly cashback bonuses have a shorter validity period, usually 7 days. All validity period details are clearly stated on their respective promotions pages. Expired bonuses will be automatically removed from the account.

Not all games contribute equally to rollover requirements. Most slot games contribute 100% towards rollover requirements. Live Casino games may contribute only 10–50% depending on the game. Sports Betting contributes at a set rate. Check each bonus terms page for the rollover contribution rate of each game category.

Security & Privacy

4 questions in this category

rebet uses 256-bit SSL encryption for all communications and transactions – the same security technology used by leading financial institutions worldwide. Your personal data is managed in accordance with Malaysia's Personal Data Protection Act (PDPA) and is not shared with third parties for marketing purposes. Your bank account information is stored in encrypted format and cannot be accessed directly by rebet staff.

Take immediate action: change your account password right away. Then review your login history and transaction records to identify any suspicious activity. Contact the rebet security support team via live chat and report the incident in detail. Our team will review your account activity logs and take appropriate protective measures, including temporarily freezing your account if necessary.

No. rebet will never ask for your password, full credit card number, or other sensitive information via email, WhatsApp, SMS, or any other communication channel. If you receive any message claiming to be from rebet and requesting such information, it is a phishing attempt. Please ignore it, do not click any links, and report it to the rebet support team immediately.

Log in to your rebet account, then go to Settings > Security > Two-Factor Authentication. Follow the instructions to enable this feature – you will be asked to verify your phone number and set your verification preferences. Once enabled, every login from a new device will require an additional OTP code. We strongly recommend all users enable 2FA for stronger account security.
Can't find the answer you're looking for? The rebet customer support team operates 24 hours a day, 7 days a week. Contact us via live chat in the rebet app or website for immediate assistance.

Quick Links

Contact Support

24/7 Live Chat

The fastest way to get help. Available in the rebet app and website.

Support Email

[email protected] – for enquiries requiring detailed explanation or documents.

Response Time

Live chat: under 5 minutes. Email: within 24 hours. All enquiries answered in English and Bahasa Malaysia.

Helpful Tips

  • Keep your deposit transaction receipt for reference
  • Enable 2FA for maximum security
  • Read the bonus terms before claiming
  • Use the same name across all payment methods
  • Update your phone number if it changes
  • Log out from shared devices
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